Frequently Asked Questions

Frequently Asked Questions

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How do I get a copy of an accident report?

Insurance companies routinely request copies of Police Accident Reports as part of the insurance claim process. If you are seeking to obtain a copy of a Police Accident Report for your own use or at the request of your insurance company, please contact the offices of the responding police department. Typically a responding officer will provide this

What should I do if I have an accident?

If you are in an accident, you must stop and exchange information with the involved drivers, we also suggest calling 911 so the proper authorities can document the accident. If the accident caused property damage only, then exchange information about your driver license, insurance, and registration with the involved drivers. If a parked vehicle or other property is damaged, or if a domestic animal is injured, you must locate the owner or contact the police. Never leave the scene of an accident unless you are sure you have all the information you will need to file your insurance claim. If you are unsure, call the authorities.

Should I contact my insurance company, or will North Brothers Ford do that for me?

We recommend you contact your insurance company first, however, if you prefer we can contact them on your behalf, or we can call them together. Our staff is here to make your experience as pleasant and simple as possible.

North Bros. Ford, Inc. has two locations and is a direct repair facility for many insurance companies. In addition, we will accept all major insurers including AAA, Allstate, USAA, MEEMIC, and Met. Stop in or call anytime for your free repair estimate.

Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Bring it in when you come to the North Brothers Ford Collision Center to begin the repair process. We will do the rest.

How can I get a rental vehicle?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Will North Bros. Ford, Inc. Collision Center order the parts required for my repair before I drop off my vehicle?

Yes, we order your parts as soon as you give the North Bros. Ford, Inc. Collision Center approval to work on your vehicle. This enables us to start working on your vehicle as soon as you bring it in. This also allows us to return your vehicle to you as quickly as possible.

If my vehicles frame is damaged is my vehicle a total loss?

No, Your car is only a total loss if the damages exceed the value of the vehicle, which is determined by your insurance company. With cars changing most have what is called a unibody (where the frame and body are molded into one) structure. Our technicians, teamed with our state of the art equipment, can return your vehicle to within 1mm of its factory specifications. If the damages are to an extreme that we can't repair it, we simply replace that portion of the vehicle.

Can you match my vehicles paint color?

Yes, with our extensive mixing system we can precisely match your cars paint. North Bros. Ford, Inc. has made a considerable investment in the best paint system available and our refinish technicians undergo constant training to ensure that our paint will match your vehicles.

Can I get other service work done on my vehicle while it is in the body shop?

Yes. Just let your service advisor know what other work you would like us to do so that he or she can make the necessary arrangements.

Can I wash or wax my car when I get it home?

Yes, we suggest that if you are going to wash your car that you do so with a mild soap and a soft cloth or sponge. For the first 30 days we ask that you do not take your vehicle to a commercial car wash, due to the stiff brushes or super jets that can possibly scratch your finish. We also recommend that you do not wax your vehicle for the first 30 days to ensure that your car's paint has had sufficient time to cure. The first 30 days are the most critical for your cars finish. The care you give your vehicle, determines how your paint will look many years down the road.

Do I have to pay a deductible when I pick up my vehicle?

Yes, if you are required to pay a deductible, that will need to be paid to North Bros. Ford, Inc. at the time repairs are completed and when you pick up your vehicle.

What types of payment do you accept?

We accept cash, check, Visa, Mastercard, AMEX, Discover and Money Orders.

Can I get a ride home when I drop off my vehicle?

Yes, we will be more than happy to drop you off at your house or work when you leave your vehicle with us. And if you need to we can also come and pick you up when your vehicle's repairs are completed.